In order to help keep pricing as low as possible for our customers and clients we have instituted the following policies on returns and exchanges. Please note that different products have different returns and exchange policies. In cases where returns are processed, refunds for purchases made by credit card or PayPal are made to the same account whenever possible. In the event that we are not able to process the refund based on the original method of payment the refund may be made by check. Refunds for purchases made with cash, checks or money orders are made by check.
In the case of a return we are not able to refund the original shipping amount or the cost of shipping the item(s) back to us. In the case of an exchange additional shipping charges will apply for shipping the replacement item(s) to the customer. When shipping an item to us we suggest that you send the item(s) by FedEx Ground, UPS Ground, Priority Mail With Delivery Confirmation, or some other method that allows for tracking. We are not able to assume responsibility for the item until we receive it. You may also wish to insure the package. Unless otherwise instructed, returns should be sent to:
Please include a copy of your original receipt/packing slip and a specific note indicating why the package is being sent.
Most items from our "Things To Throw," "Throw Your Voice," "Throw Backs," "Throw Up," "Throw A Party," and "ThrowThings Things" departments may be returned or exchanged subject to the following restrictions:
Basic ventriloquist dolls must be returned having never been removed from their carrying case. Upgraded dummies must be returned having never been removed from the plastic wrapping that they are shipped in.
Professional ventriloquist figures are not returnable.
Items from our "Throw Your Name Around" department are generally not returnable or exchangeable as they are custom imprinted promotional products. Once imprinted with your logo/message/information the items are no longer of value to another customer/client. In some cases we may accept returns or exchanges for items from this department however restocking charges may apply.
Gift Certificates, Upgrade Certificates, and "Throw Your Money Away" certificates are not returnable. Gift Certificates and Upgrade Certificates are exchanged for products and services as specified on the certificate.
Special Order items are not returnable or exchangeable.
We take pride in the consistent quality of the products that we ship and our shipping partners generally do an excellent job of getting packages to our customers and clients in excellent condition. Unfortunately though it is not impossible for a problem to arise. In the highly unlikely event that a product is received by a customer in damaged or defective condition we will repair or replace it but you need to let us know as below. If for some reason we are not able to repair or replace the item(s) a full or partial refund may be issued (depending on the circumstances.)
DAMAGE IN SHIPPING MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIPT. In the case of damage in shipping we will resolve the issue as soon as possible but will need to wait for the shipping company to complete it's investigation and verify the damage. Please keep all packing materials, items, etc.
In the event that an item is defective we must be notified within 30 days of purchase except for items from our "Throw Your Name Around" department. These items must have defects reported within 48 hours of receipt.