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Shipping & Returns

THANK YOU so much for all the help getting these items ordered and shipped! I received the bag tags today, packed up the first packages to present these to our associates, and it was a HUGE HIT! The logos were big, bold and fabulous. I couldn’t have hoped for better service from a vendor. Please extend my thanks to everyone involved in this process. I look forward to working with your company in the future.
L.W., Kansas City, MO


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Shipping & Return Information / Throw Your Name Around Department

The information on this page relates to orders for items in our "Throw Your Name Around" department. If you are looking for information on shipping, returns or exchanges for other ThrowThings.com departments, please click here and look for the link towards the top of the page. Our returns and exchange policies are subject to change. If you have any questions regarding


Items in the "Throw Your Name Around" department ship in a variety of ways. Depending on the item, quantity, your location, when you need the item, whether you need inside delivery or have a loading dock, and other factors, your shipment may be brought to you by FedEx, UPS, USPS, or truck. Origin points can vary, even within an order. One of our  professional Promotional Products Consultants will work with you to find the best shipping method available for your order. Unlike some other companies we won't surprise you after the fact with high shipping charges. You'll know exactly what your shipping costs will be before your order is approved to go into production.

Returns & Exchanges

Items from our "Throw Your Name Around" department are generally not returnable or exchangeable as they are custom imprinted promotional products. Once imprinted with your logo/message/information the items are no longer of value to another customer/client. In some cases we may accept returns or exchanges for items from this department however restocking charges may apply and shipping charges are not refundable. In cases where returns are processed, refunds for purchases made by credit card or PayPal are made to the same account whenever possible. In the event that we are not able to process the refund based on the original method of payment the refund may be made by check. Refunds for purchases made with cash, checks or money orders are made by check.
Damaged Or Defective Items

We take pride in the consistent quality of the products that we ship and our shipping partners generally do an excellent job of getting packages to our customers and clients in excellent condition. Unfortunately though it is not impossible for a problem to arise. In the highly unlikely event that a product is received by a customer in damaged or defective condition we will repair or replace it but you need to let us know as below. If for some reason we are not able to repair or replace the item(s) a full or partial refund may be issued (depending on the circumstances.)

DAMAGE IN SHIPPING MUST  BE REPORTED TO US WITHIN 48 HOURS OF RECEIPT. In the case of damage in shipping we will resolve the issue as soon as possible but will need to wait for the shipping company to complete it's investigation and verify the damage. Please keep all packing materials, items, etc.

In the event that an item from our "Throw Your Name Around" department is defective we must be notified within 48 hours of receipt.

When shipping an item to us we suggest that you send the item(s) by FedEx Ground, UPS Ground, Priority Mail With Delivery Confirmation, or some other method that allows for tracking. We are not able to assume responsibility for the item until we receive it. You may also wish to insure the package.

Our returns and exchange policies are subject to change.

If you have questions about return and exchange policies for a specific item please contact us.
Whether you call them promotional products, promotional items, advertising specialties, marketing products, personalized gifts, custom imprinted products, corporate gifts, business gifts or trade show giveaways, you've come to the right place!
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