Shipping & Return Information / Throw Your Name Around Department
The information on this page relates to orders for
items in our "Throw Your Name Around" department. If you are looking for
information on shipping, returns or exchanges for other ThrowThings.com
departments, please click here and
look for the link towards the top of the page. Our returns and exchange policies
are subject to change. If you have any questions regarding
Items in the "Throw Your Name Around" department
ship in a variety of ways. Depending on the item, quantity, your location, when
you need the item, whether you need inside delivery or have a loading dock, and
other factors, your shipment may be brought to you by FedEx, UPS, USPS, or
truck. Origin points can vary, even within an order. One of our
professional Promotional Products Consultants will work with you to find the
best shipping method available for your order. Unlike some other companies we
won't surprise you after the fact with high shipping charges. You'll know
exactly what your shipping costs will be before your order is approved to go
Returns & Exchanges
Items from our "Throw Your Name Around" department
are generally not returnable or exchangeable as they are custom imprinted
promotional products. Once imprinted with your logo/message/information the
items are no longer of value to another customer/client. In some cases we may
accept returns or exchanges for items from this department however restocking
charges may apply and shipping charges are not refundable. In cases where
returns are processed, refunds for purchases made by credit card or PayPal are
made to the same account whenever possible. In the event that we are not able to
process the refund based on the original method of payment the refund may be
made by check. Refunds for purchases made with cash, checks or money orders are
made by check.
Damaged Or Defective Items
We take pride in the consistent quality of the
products that we ship and our shipping partners generally do an excellent job of
getting packages to our customers and clients in excellent condition.
Unfortunately though it is not impossible for a problem to arise. In the highly
unlikely event that a product is received by a customer in damaged or defective
condition we will repair or replace it but you need to let us know as below. If
for some reason we are not able to repair or replace the item(s) a full or
partial refund may be issued (depending on the circumstances.)
DAMAGE IN SHIPPING MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIPT. In the
case of damage in shipping we will resolve the issue as soon as possible but
will need to wait for the shipping company to complete it's investigation and
verify the damage. Please keep all packing materials, items, etc.
In the event that an item from our "Throw Your Name Around" department is
defective we must be notified within 48 hours of receipt.
When shipping an item to us we suggest that you send the item(s) by FedEx
Ground, UPS Ground, Priority Mail With Delivery Confirmation, or some other
method that allows for tracking. We are not able to assume responsibility for
the item until we receive it. You may also wish to insure the package.
Our returns and exchange policies are subject to change.
If you have questions about return and exchange policies for a specific item
please contact us.